FAQ

Frequently Asked Questions

1. Where do you ship?

We ship to the United States, Japan, and select international destinations. Available shipping options and costs are shown at checkout based on your delivery address.

2. What payment methods do you accept?

Available payment methods are shown at checkout. Supported options may include major credit cards and Shop Pay, depending on your location and Shopify's payment availability.

3. How long does order processing take?

Order processing usually takes 1-3 business days before shipment.

4. How long does shipping take?

Standard shipping usually takes 10-15 business days. Express shipping usually takes 5-10 business days. Delivery times may vary due to destination, carrier delays, customs clearance, holidays, or weather.

5. Can I return an item?

Ready-made, non-custom items may be eligible for return if they are unused, in original condition, and returned according to our Refund Policy.

6. Which items are not returnable?

Custom, personalized, live-sale exclusive, final-sale, and clearance items are not returnable unless they arrive damaged, defective, or incorrect.

7. What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at info@daydreamdiy.com. Include your order number and clear photos of the issue so we can review and help.

8. How can I contact support?

Email info@daydreamdiy.com or use the Contact page. Please include your order number if your question is about an existing order.